'Contact us - Orders - Frequently Asked Questions'
Miami Furniture Store
To inquire about our products please contact us at 1-888-567-2228. Our service oriented sales team is ready to assist you and answer any questions or needs you may have. If a voice message answers, please kindly leave a message with the reason you are calling and someone will return your call within 24-hours.
Our hours of operation are:
Monday - Friday....................10:00am-6:00pm
Saturday - Sunday......................................11:00am-5:00pm
Office Phone: 305-438-1797
Fax number: (877) 720-4925
Showroom Address
6444 Biscayne Blvd
Miami, FL 33138
Our online store is open 24hrs for your convenience
Frequently asked Questions (FAQs)
If the FAQs do not answer all of your questions you can contact us via e-mail at sales@kmpfurniture.com.and we will write back to you as soon as possible.
On FAQs you can find answers on:
Online Ordering
Creating an account and placing an order online
You have made your selection of the products you are interested in purchasing and you are ready to begin checkout. You click "Add to cart" which you can find at the right top side of the page. Then you select the quantity of the item you are interested proceed to "Add to My Order" or "Continue Shopping". When you choose "Add to My Order" a page with the items you have ordered, will appear on the screen that confirms your order and a "Continue shopping" or "Proceed to Checkout" at the left bottom side of the page. A page asking you to "Sign In" is were new customers can create new accounts and old customers log in their existing accounts. In order to create an account you have to first add an item to your order and proceed to the "Begin Checkout".
Web-site security
This website is monitored and protected by the Thawte's EV SSL (Secure Sockets Layer) technology. All the personal information that you trusted in us stay secured in an encrypted format in order to avoid any misuse, loss or alteration of anything that is personal and confidential. These security measures include information about your credit card, personal details and sign-in passwords. All these information are monitored by a firewall security system that is multi-layered to provide the highest security possible. We like to thank you for the confidence you place in us and assure you that we guard your loyalty and trust the best way we can.
I forgot my password. Can you send me my password? Can I create a new password?
If you forgotten your passwordclick here to enter your email address. We are usually able to email your password within the next 5-10 minutes. For further changes of your password please call us at 1-888-567-2228.
Do I need to pay tax charges?
That depends on the state you leave in. For now the only state that KMP Furniture is required to collect taxes is Florida. The amount of taxes is a percentage of the total purchase price and in some states may include the additional taxable total for shipping and handling. Sales tax calculations are revised at the time of shipping and are adjusted, depending on the new shipping rates and requirements.
In case you are shipping in more than one destination, the tax will be based upon the specific ship-to destinations.
Products
Which is the quality and design of your products?
We use the best materials available in all our products and we work closely with our manufacturers to ensure the highest quality possible. If in any case a complication occurs with your order regarding the quality of your shipment we take full responsibility. Our products are designed by individual designers that work closely with our manufacturers to produce the results of today. The modern classic collection is the only items we carry that are high quality reproductions of the original designs of the Great masters. For further questions or inquiries on this matter please contact us at 1-888-567-2228 or by email at sales@kmpfurniture.com.
Shipping
Which delivery companies you use?
For smaller products we use FedEx ground services. For larger items, we use carriers that are specialized in furniture delivery. Most of our shipping carriers will call you a day prior the delivery or sometimes the same day to confirm. If you need to alter or reschedule a delivery please call at 1-888-567-2228.
What is the timeframe in delivering my order?
We usually ship our products within two to three business days from the time an order is placed. An estimated time to receive your order is seven to ten working days. This is only with the products we keep in-stock. The products that are special orders usually take eight to twelve weeks from the day the order is placed, depending on the item. In this is your situation we will expedite your delivery date and contact you with information regarding your order.
Discounts
When can I get a discount?
You are eligible for a discount when your purchase amount reaches $5,000 or more. The discount amount is 10% of the purchase price. You can retrieve your discount in the form of a coupon that can be applied on your next purchase.
Living Room Furniture
Dining Room Furniture
Bedroom Furniture
